Disclaimer: On occasion, this seller is a third party retailer, purchasing product from additional sources, ONLY to supplement deficiencies in shipment, or an increased demand for product. There will be absolutely NO refunds or exchanges of any Webkinz product, due to the nature of the secret codes. Refunds offered only in the event of failure of seller to deliver product in stated time period to buyer. Shipping charges reflect the actual costs associted with and any incidental costs of shipping, including packaging materials and labels. Please note that as of May 2008 the United States Postal Service has increased their shipping rates for Priority Mailing substantially, across the board, and many postal zones now cost upwards of $11.00 for a 2 lb. package. Insurance is always available and is optional, but highly recommended, as seller cannot be held responsible for any package once it has been accepted by the postal service. International shipments will only ship with mandatory insurance purchased. Standard delivery time for First Class is 1-7 days and Priority Mail 2-3 days. Standard handling time is 2 days, for all items that are in stock. Combined shipping discounts apply only to EITHER, all items in stock OR all items on pre-order, AND NOT a combination of the 2. If you elect to pay for all items purchased in one invoice/ payment and there is a combination of instock and pre-order items on the same invoice, then all items will ship when all items are available, unless otherwise noted. Emails are answered as often as possible, but please understand that communication that does not exist for 12 hours does not in any means constitute "poor communication". Feedback is automatically generated for the buyer once feedback is received, as this is a valuable tool made available to sellers who partake in a large amount of transactions, intended as a time saving measure. Please understand the terms and conditions of this auction and all auctions by this seller, prior to bidding.